This programme is designed as a Train-the-Trainer system, with the objective of developing a pool of qualified
and competent
AI ChatBot trainers who are able not only to understand AI ChatBot concepts, but also to deliver
clear, structured, and professional training to customers nationwide.
Based on your background and experience, you have been identified as a qualified candidate for this trainer
development initiative.
Programme Structure
•Training Session: 3 Hours
• Knowledge Assessment: 40 Minutes
• Trainer Presentation Assessment: 20 Minutes
Workshop Scope (Level-1)
This Level-1 Train-the-Trainer workshop focuses on foundational knowledge and trainer readiness, rather than
technical system development.
The workshop covers:
• AI ChatBot fundamentals and business use cases
• Challenges of manual customer enquiry handling
• Manual versus AI ChatBot comparison
• AI ChatBot conversation flow and enquiry handling logic
• Human–AI collaboration concepts
• Business funnel fundamentals and customer journey stages
• How to explain and present AI ChatBot concepts clearly to customers